| 合作数字参考咨询服务补救策略体系构建 |
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| 引用本文： | 于宁,朱月梅.合作数字参考咨询服务补救策略体系构建[J].图书馆学研究,2006(10):57-59. |
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| 作者姓名： | 于宁 朱月梅 |
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| 作者单位： | 1. 东北师范大学传媒科学学院
2. 华北科技学院图书馆 |
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| 摘 要： | 本文将服务补救理念引入合作数字参考咨询服务，介绍了服务补救的概念及产生的原因并构建了合作数字参考咨询服务补救策略体系，提出了合作数字参考咨询服务组织在进行服务补救时应注意的问题。
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| 关 键 词： | 合作数字参考咨询服务 服务补救 策略体系 |
The construction of service recovery strategy system in collaborative digital reference service |
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| Yu Ning,Zhu Yuemei.The construction of service recovery strategy system in collaborative digital reference service[J].Researches in Library Science,2006(10):57-59. |
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| Authors: | Yu Ning Zhu Yuemei |
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| Institution: | (Yu Ning Zhu Yuemei |
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| Abstract: | This article leads the theory of service recovery into collaborative digital reference service, introduces the service recovery concept and produces reasons and constructs the service recovery strategy system of collaborative digital reference service, then proposes the problems that should be pay attention to when collaborative digital reference service organization goes on. |
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| Keywords: | collaborative digital reference service service recovery strategy system |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
