| 基于CIT的高校图书馆服务质量实证研究 |
| |
| 引用本文： | 罗军.基于CIT的高校图书馆服务质量实证研究[J].图书馆杂志,2010(5). |
| |
| 作者姓名： | 罗军 |
| |
| 作者单位： | 曲阜师范大学日照校区图书馆; |
| |
| 摘 要： | 使用定性研究的关键事件技术收集读者感知的图书馆服务中的关键事件,对影响图书馆服务质量的关键事件加以分类,归纳出影响服务质量的关键因素群和要素。在此基础上,运用层次分析法从图书馆专业人员角度进行关键因素的权重分析,建立图书馆服务质量感知模型。
|
| 关 键 词： | 图书馆服务 服务质量 关键事件技术 层次分析法 |
A Case Study of the Academic Library Service Quality Based on CIT |
| |
| Luo Jun.A Case Study of the Academic Library Service Quality Based on CIT[J].Library Journal,2010(5). |
| |
| Authors: | Luo Jun |
| |
| Institution: | Luo Jun(Qufu Normal University Rizhao Library,Sh,ong,276826) |
| |
| Abstract: | This paper focused on the quality evaluation in an academic library service from the students' perceptions of interactions with library staff.The critical incident technique(CIT)of qualitative research was chosen to collect the critical incidents in library services and classified them into four major categories and fourteen critical factors,the weight of each factor was calculated by analytic hierarchy of process(AHP)based on the viewpoints from the frontline service staff to establish a model of library s... |
| |
| Keywords: | Library service Service quality CIT AHP |
| 本文献已被 CNKI 等数据库收录！ |
