The Region 4 collaborative virtual reference project |
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| Authors: | Parker Sandi K Johnson E Diane |
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| Institution: | Reference Services, Denison Memorial Library, University of Colorado Health Sciences Center, Denver, CO 80222, USA. Sandi.parker@uchsc.edu |
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| Abstract: | In May 2002, the Denison Memorial Library at the University of Colorado Health Sciences Center and the J. Otto Lottes Health Sciences Library at the University of Missouri-Columbia, with funding from the National Network of Libraries of Medicine-Midcontinental Region, embarked on a collaborative, real-time reference project using the 24/7 Reference, Inc., software package. This paper describes how the project was conceived, and includes details on the service hours, staffing, training, marketing, lessons learned, and future plans for the service. |
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