| 大数据时代图书馆个性化智慧服务QOS保障研究 |
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| 引用本文： | 马晓亭.大数据时代图书馆个性化智慧服务QOS保障研究[J].现代情报,2014,34(12):69-73. |
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| 作者姓名： | 马晓亭 |
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| 作者单位： | 兰州商学院信息工程学院, 甘肃 兰州730020 |
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| 摘 要： | 大数据给智慧图书馆带来了诸多的问题和挑战。为了解决图书馆个性化智慧服务中存在的问题,本文提出了一种基于大数据的图书馆个性化智慧服务质量保证策略。该策略能实现精准营销、欺诈分析与防范和个性化服务推荐,可保证客户关系系统(CRM)以客户为中心,实现客户、人员、管理、服务的协同工作。
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Research on Smart personalized Service QOS Guarantees for Library in Big Data Era |
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| Authors: | Ma Xiaoting |
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| Institution: | School of Information Engineering, Lanzhou university of Finance and Economics, Lanzhou 730020, China |
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| Abstract: | Big data in smart library bring both problems and challenges.To deal with those smart personalized Service related issues,in this paper,a strategy to guarantees QOS of smart personalized service in library based on big date was presented.The strategy can guarantee precision marketing,fraud analysis and precaution,personalized Service recommendation,and guarantee CRM(Customer Relationship Management)implements among the customer,people,administration and service. |
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