Time to seize the digital evolution: Adoption of blockchain in operations and supply chain management among Malaysian SMEs |
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| Institution: | 1. School of Electrical and Computer Engineering, Xiamen University Malaysia, Sepang, Malaysia;2. Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Kampar, Malaysia;3. Faculty of Business and Information Science, UCSI University, Kuala Lumpur, Malaysia;4. School of Business, Beijing Geely University, Beijing, China;1. Logistics and Operations Management Section, Cardiff Business School, Cardiff University, UK;2. Panalpina Romania SRL, Gen. Dragalina Street, No 27, Ap 20, Timis, Romania;1. Operations and Supply Chain Management, National Institute of Industrial Engineering (NITIE), Mumbai, 400087, India;2. School of Business and Public Administration, California State University, 9001 Stockdale Highway, 20BDC/140, Bakersfield, CA, 93311-1022, USA;1. Department of Law, University of Naples \"Parthenope\", via G. Parisi, no. 13, 80132, Naples, Italy;2. Department of Sport Sciences and Wellbeing, University of Naples \"Parthenope\", via Medina, no. 40, 80133, Naples, Italy |
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| Abstract: | This study aims to investigate the effects of relative advantage, complexity, upper management support, cost, market dynamics, competitive pressure and regulatory support on blockchain adoption for operations and supply chain management among Small-Medium Enterprises (SMEs) in Malaysia. Unlike existing studies that employed linear models with Technology Acceptance Model or United Theory of Acceptance and Use of Technology that ignores the organisational and environmental factors, we adopted the Technology, Organisation and Environment Framework that covers the technological dimensions of relative advantage and complexity, organisational dimensions of upper management support and cost and environmental dimensions of market dynamics, competitive pressure and regulatory support. Empirical data from 194 SMEs were investigated and ranked using a nonlinear non-compensatory PLS-ANN approach. Competitive pressure, complexity, cost and relative have significant effects on behavioural intention. Market dynamics, regulatory support and upper management support were insignificant predictors. SMEs often lack resources for technological investments but faces same requirements for streamlining business processes to optimise returns and blockchain presents a viable option for SMEs’ sustainability due to its features of immutability, transparency and security that have the potential to revolutionise businesses. This study contributes new knowledge to the literature on factors that affect blockchain adoption and justifications were discussed accordingly. |
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| Keywords: | Blockchain Operations and Supply Chain Management (OSCM) Partial Least Squares Structural Equation Modelling (PLS-SEM) Artificial Neural Network analysis (ANN) Technology Organisation and Environment Framework (TOE) |
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