E-government success factors: Mapping practical tools to theoretical foundations |
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| Institution: | 1. University at Albany, State University of New York, 187 Wolf Road, Suite 301, Albany, NY 12205, USA;2. Centro de Investigacion y Docencia Economicas (CIDE), Carretera México-Toluca 3655, Col. Lomas de Santa Fe, 01210 México, D.F., Mexico;3. Center for Technology in Government, University at Albany, 187 Wolf Road, Suite 301, Albany, NY 12205, USA;4. University of Muhammadiyah at Malang, Jl. Raya Tlogo Mas No.246, Jawa Timur 65144, Indonesia;3. E-Government Unit, National Development Council, Taiwan;1. Trinity College, Dublin, Ireland;2. Dublin City University, Ireland;1. Director of the Global Digital Governance Lab, School of Public Administration, College of Public Affairs and Community Service, University of Nebraska at Omaha, Omaha, NE, USA;2. Department of Public Administration and Policy, National Taipei University, New Taipei City, Taiwan;3. Department of Civic Education and Leadership, National Taiwan Normal University, Taipei City, Taiwan;4. Department of Public Policy and Management, Shih Hsin University, Taipei City, Taiwan;5. Department of Public Administration and Policy, University of Georgia, Athens, GA, USA |
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| Abstract: | Strategies are systematic and long-term approaches to problems. Federal, state, and local governments are investing in the development of strategies to further their e-government goals. These strategies are based on their knowledge of the field and the relevant resources available to them. Governments are communicating these strategies to practitioners through the use of practical guides. The guides provide direction to practitioners as they consider, make a case for, and implement IT initiatives. This article presents an analysis of a selected set of resources government practitioners use to guide their e-government efforts. A selected review of current literature on the challenges to information technology initiatives is used to create a framework for the analysis. A gap analysis examines the extent to which IT-related research is reflected in the practical guides. The resulting analysis is used to identify a set of commonalities across the practical guides and a set of recommendations for future development of practitioner guides and future research into e-government initiatives. |
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