Citizen interaction with e-government: From the streets to servers? |
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| Institution: | 1. IT University of Copenhagen, Rued Langaards Vej 7, Copenhagen, DK 2300, Denmark;2. ATP, Kongens Vænge 8, 3400 Hillerød, DK, Denmark;3. Aalborg University, Fibigerstræde 2, 9220 Aalborg Ø, Denmark;1. University of Twente, Drienerlolaan 5, P.O. Box 217, 7500 AE, Enschede, The Netherlands;2. Newcastle University, Armstrong Building, Newcastle upon Tyne, Tyne and Wear, NE1 7RU, United Kingdom;3. Radboud University Nijmegen, Comeniuslaan 4, Postbus 9102, 6500 HC Nijmegen, The Netherlands;1. School of Library & Information Studies, University of Oklahoma, 401 W. Brooks, Bizzell Library, Rm.120, Norman, OK 73019-6032, USA;2. The Village Library, 10307 N. Penn, The Village, OK 73120, USA |
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| Abstract: | This article examines citizen interaction with e-government. Much of the existing work on the development of e-government has explored it from a supply-side perspective, such as evidence presented from surveys of what governments offer online. The demand side explanation, which is relatively unexplored, examines citizen interaction with e-government and is the focus of this article. E-government presently has evolved into two identifiable stages. The first stage is the information dissemination phase in which governments catalogue information for public use. The second phase is transaction-based e-government in which there is e-service delivery such as paying taxes online. This article argues that the information and transaction phases are closely intertwined with the street-level bureaucracy literature. Various attributes of citizen interaction with electronic government will be tested in this article. One notable finding was that the Internet improved the ability for e-citizens to interact with government, acknowledging some initial movement from street-level to system-level bureaucracies. |
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