| 冲突视野下图书馆服务绩效的提升 |
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| 引用本文： | 程风刚.冲突视野下图书馆服务绩效的提升[J].情报科学,2008,26(1):38-41. |
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| 作者姓名： | 程风刚 |
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| 作者单位： | 盐城师范学院,图书馆,江苏,盐城,224002 |
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| 摘 要： | 图书馆服务中难免要遇到各种各样的冲突,但并不是每种冲突都有损于图书馆的服务绩效.从冲突理论看,冲突对图书馆服务绩效的影响主要取决于冲突的类型、水平、行为取向以及对冲突的接受度等四个要素.图书馆管理者应了解这些因素,科学运用冲突理论,以不断提升服务绩效.
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| 关 键 词： | 图书馆 服务绩效 冲突 |
| 文章编号： | 1007-7634(2008)01-0038-04 |
| 修稿时间： | 2007年1月20日 |
Promotion of Library Service Performance under the Review of Conflict |
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| CHENG Feng-gang.Promotion of Library Service Performance under the Review of Conflict[J].Information Science,2008,26(1):38-41. |
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| Authors: | CHENG Feng-gang |
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| Institution: | CHENG Feng-gang(Library of Yancheng Teachers College,Yancheng 224002,China) |
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| Abstract: | It's unavoidable to meet various conflicts in library service,but not all kinds of conflicts impair library service performance.In the view of conflict theory,the impact of the conflict on library service performance mainly depends on four key elements: acceptance degree of the conflict,the type of the conflict,the level of the conflict,the behavioral orientation of the conflict.In a word,the library should use the conflict theory scientifically in order to promote the performance of service largely. |
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| Keywords: | library service performance conflict |
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