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A Systematic Literature Review of Changes in Roles/Skills in Component Content Management Environments and Implications for Education
Authors:Tatiana Batova  Rebekka Andersen
Institution:1. Arizona State University;2. University of California–Davis
Abstract:Component content management (CCM) enables organizations to create, manage, and deliver content as small components rather than entire documents. As CCM methodologies, processes, and technologies are increasingly adopted, CCM is reshaping technical communication (TC), the roles of technical communicators, and the skills they need for career success. This article reviews scholarly and trade publications that describe changes in roles and needed skills in CCM environments and identifies implications of these changes for TC education.
Keywords:Component content management  content strategy  curricular design  roles and skills  technical communication education
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