Striving for Success in the Reference Interview: A Case Study |
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| Authors: | Laura Saunders Tien Ung |
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| Institution: | 1. Simmons College School of Library and Information Science, Simmons College, Boston, MA;2. Director of Leadership Programs and Initiatives at the Center on the Developing Child, Harvard University, Cambridge, MA |
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| Abstract: | The reference interview is integral to the success of the reference transaction. Thus, learning to conduct an effective reference interview is essential for library and information science students. Despite abundant literature on how to conduct the interview, little research exists on how well library and information science students are applying competencies associated with the reference interview, and how successful their reference interactions are. Through a survey reflection on a course-embedded assignment, this study examines reference success from the point of view of the library and information science student and their patrons. The results of the study have implications for library faculty and employers and reference managers. |
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| Keywords: | assessment LIS education reference interview success |
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