Resistance and support to electronic government,building a model of innovation |
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| Authors: | WE Ebbers JAGM van DijkAuthor Vitae |
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| Institution: | University of Twente, Department of Communication, Chair: Sociology of the Information Society, Cubicus Building, Post Box 217, 7500 AE Enschede, The Netherlands |
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| Abstract: | In several countries forces that resist e-government innovations apparently override those that support them. A first step is taken in order to identify organizational processes of resistance and support to e-government innovations. A multi-disciplinary and non-linear innovation model is proposed that is inspired by the Minnesota Innovation Research Program's Innovation Pathway-model. The proposed model grasps the whole process of adoption and implementation of e-government services. Observable indicators of resistance and support on the complete innovation pathway of electronic government are derived from the proposed model. Future research will have to conceptually refine and empirically test both model and indicators. |
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| Keywords: | E-government Electronic government Innovation model Resistance to change |
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