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Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library |
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| Authors: | Debbie Meert-Williston Rachel Sandieson |
| Institution: | 1. Research &2. Instructional Services, Allyn and Betty Taylor Library, Western University, London, Ontario, Canada;3. C.B. “Bud” Johnston Library, Western University, London, Ontario, Canada |
| Abstract: | |
| Keywords: | Chat reference online reference library staffing librarian roles library assistant roles |