Technology in government: How organizational culture mediates information and communication technology outcomes |
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| Institution: | 1. Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Piazza Leonardo Da Vinci 32, 20133 Milan, Italy;2. EasyGov Solutions, Via Natta 4c, 22100 Como, Italy;1. Universidad Politécnica de Cartagena, Facultad de Ciencias de la Empresa, Cartagena (Murcia), Spain;2. Faculty of Engineering and Computing, EC3.26, Coventry University, UK;1. Graduate School of Management, Clark University, Worcester, MA 01610-1477, USA;2. Fundacion Universidad de las Americas Puebla, Business School, CS 213F Santa Catarina Martir, San Andres Cholula, Puebla 72810, Mexico;3. Faculty of Business Administration, Information Systems Department, Université Laval, G1k 0A6, Quebec, QC, Canada;1. School of Public Affairs and Administration, Rutgers University, Newark, New Jersey, USA;2. School of Management, New Jersey Institute of Technology, Newark, New Jersey, USA;3. School of Public Affairs and Administration, Rutgers University, Newark, New Jersey, USA;1. Department of Library and Information Science, National Taiwan University, No. 1, Sec. 4, Roosevelt Rd., Taipei 10617, Taiwan, ROC;2. Center for Technology in Government, University at Albany, State University of New York, 187 Wolf Rd., Suite 301, Albany, NY 12205, USA;3. Department of Public Policy and Management, Shih Hsin University, No.111, Sec.1, Mucha Rd., Taipei 11604, Taiwan, ROC |
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| Abstract: | The adoption of information and communication technologies (ICTs) in public organizations promises to better connect managers with citizens, increase public participation in government decision making, improve the efficiency of service delivery, decrease uncertainty, and improve information dissemination. While each of these outcomes is important for both public managers and citizens, we know little about how organizational culture mediates the effectiveness of ICTs on producing these outcomes. This research, using data from two points in time, investigates the relationships between ICTs and managerial outcomes (e.g. improved decision making and public participation) and how they are mediated by organizational culture such as centralization and routineness. Technology variables include technology use and capacity. Models will control for other organizational and technological factors such as size, structure, task and department to investigate the mediating effects of organizational culture on ICT outcomes for local governments. The data come from two national surveys of 2500 local government managers in the United States in 2010 and 2012. The results are important for understanding how organizational mechanisms, in particular organization culture, mobilize ICTs in ways that affect managerial outcomes. |
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