Explaining the low utilization of government websites: Using a grounded theory approach |
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| Institution: | 1. Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Piazza Leonardo Da Vinci 32, 20133 Milan, Italy;2. EasyGov Solutions, Via Natta 4c, 22100 Como, Italy;1. Dept. of Public Administration, University of North Texas, USA;2. Dept. of Media & Communication, Yeungnam University, South Korea;1. School of Public Affairs and Administration, Rutgers University, Newark, New Jersey, USA;2. School of Management, New Jersey Institute of Technology, Newark, New Jersey, USA;3. School of Public Affairs and Administration, Rutgers University, Newark, New Jersey, USA;1. Universidad Politécnica de Cartagena, Facultad de Ciencias de la Empresa, Cartagena (Murcia), Spain;2. Faculty of Engineering and Computing, EC3.26, Coventry University, UK |
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| Abstract: | The low utilization of government websites is a worldwide problem, and many governments have been criticized for this reason. Several existing fields are relevant to this complex phenomenon, but few succeed in providing a holistic explanation because of their segmentary perspectives and limitations in conceptual innovation due to deductive paradigms. In order to explore the mechanism of government website utilization from a more integrated perspective, a grounded theory approach is adopted in this study. 51 respondents were interviewed and a grounded theoretical model for government website utilization was generated. The contributions of this study include: (1) developing a holistic understanding on the mechanism of government website utilization, (2) identifying a few new theoretical concepts that were not explored in previous studies, (3) revealing that value acquisition is the essence of government website utilization, and (4) formulating a derivative conceptual model for delineating the process of information source selection. |
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