Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement |
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| Authors: | Ramzi El-Haddadeh Vishanth Weerakkody Mohamad Osmani Dhaval Thakker Kawaljeet Kaur Kapoor |
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| Institution: | 1. College of Business and Economics, Qatar University, P.O. Box 2713, Doha, Qatar;2. Faculty of Management and Law, University of Bradford, Emm Lane, Bradford BD9 4JL, UK;3. Faculty of Engineering & Informatics, University of Bradford, Bradford BD7 1DP, UK;4. Brunel Business School, Brunel University London, Kingston Lane, Uxbridge UB8 3PH, UK |
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| Abstract: | With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector. |
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| Keywords: | Internet of things Public Sector Perceived Value Continuous Use |
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