Using everyday life information seeking to explain organizational behavior |
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| Authors: | Maija-Leena Huotari Elfreda Chatman |
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| Institution: | 1. School of Information Science, University of South Carolina, 1501 Greene Street, Columbia, SC 29206, USA;2. Department of Library and Information Science, National Taiwan University, No.1, Sec.4, Roosevelt Rd., Taipei 10617, Taiwan;3. School of Creative and Cultural Business, Robert Gordon University, Garthdee Road, Aberdeen AB10 7QE, Scotland, United Kingdom;4. School of Information, University of British Columbia, 1961 East Mall, Vancouver, BC V6T 1Z1, Canada;5. School of Population and Public Health, University of British Columbia, 2206 East Mall, Vancouver, BC V6T1Z3, Canada |
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| Abstract: | Everyday life information-seeking (ELIS) studies have previously addressed nonwork or citizens' information needs and seeking. This article contributes to the theoretical growth of the field by applying Chatman's small-world theory—a conception of ELIS—and social network theory to explain organizational behavior. The applicability of these two theories to analyze human information behavior in strategic value creation is discussed and shown through the results of an earlier pilot study in higher education. The concepts of social types, described as insiders and outsiders, worldview, social norms, information behavior, and trust are invoked. Combined with the concepts of homogeneity, density, and content from social network theory, Chatman's small-world theory yields a promising social dimension for a new theory of strategic information management. However, the conceptual base of the proposed new theory requires validation by testing in strategic partnerships. |
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