| 共情:与读者实现有效沟通 |
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| 引用本文： | 毛凌文.共情:与读者实现有效沟通[J].图书馆论坛,2010,30(1). |
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| 作者姓名： | 毛凌文 |
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| 作者单位： | 广东省立中山图书馆,广东,广州,510110 |
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| 摘 要： | 共情是一种基础的心理咨询技术,指的是一种能深入他人主观世界,了解其感受的能力.文章简明介绍了共情的概念、作用及在图书馆读者服务工作中的实施技巧.
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| 关 键 词： | 共情 图书馆 读者服务工作 心理学 |
Empathy: Effective Communication to Readers |
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| MAO Ling-wen.Empathy: Effective Communication to Readers[J].Library Tribune,2010,30(1). |
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| Authors: | MAO Ling-wen |
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| Institution: | MAO Ling-wen (Sun Yat-sen Library of Guangdong Province,Guangzhou 510110,China) |
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| Abstract: | Empathy is a kind of psychological-based counseling techniques,refers to a person's subjective world and his feeling can be understand deeply.This article introduced the simple concept and the role of empathy,and the implementation of the techniques in the library services. |
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| Keywords: | empathy library reader service psychology |
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