Measures of library use and user satisfaction with academic library services |
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| Institution: | 1. Faculty of Health and Life Sciences, York St John University, Lord Mayor''s Walk, York YO31 7EX, England, UK;2. Health Education Yorkshire and the Humber, Ground Floor, Blenheim House, Duncombe Street, Leeds LS1 4PL, England, UK;3. Department of Health Sciences, Seebohm Rowntree Building, University of York, York, YO10 5DD, England, UK;1. Information and Communication Studies, Faculty of Humanities, P.O. Box 1000, FI-90014, University of Oulu, Finland;2. Medical Research Center Oulu, P.O.Box 8000, FI-90014 University of Oulu, Finland;3. Åbo Akademi University Library, Domkyrkogatan 2-4, FI-20500 Turku, Finland;4. Department of Sports and Exercise Medicine, Oulu Deaconess Institute, P.O. Box 365, FI-90101 Oulu, Finland;5. Research Unit of Medical Imaging, Physics and Technology, Faculty of Medicine, P.O. Box 5000, FI-90014, University of Oulu, Finland |
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| Abstract: | Library use and user satisfaction are multidimensional concepts. However, traditional methods of evaluation do not include appropriate global measures of these concepts. Two indices of library use and user satisfaction have been derived from a number of characteristics collected by means of a questionnaire that combined individual variable-scores and expressed them as a final score. One form of index was based on a simple approach producing a weighted sum of individual values scored for all surveyed items. The second form, based on the theory of factor analysis, especially the principal components procedure, highlighted the most important items defining either library use or user satisfaction. Thus, the indices verified the presence of any correlation between user satisfaction and library use and evaluated library activities and services at the libraries of the National University of Rwanda. They could be used to compare various libraries sharing the same baseline characteristics and profiles. |
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