| 基于可感知的数字图书馆个性化信息服务质量控制 |
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| 引用本文： | 高雄.基于可感知的数字图书馆个性化信息服务质量控制[J].图书馆论坛,2011,31(1). |
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| 作者姓名： | 高雄 |
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| 作者单位： | 漯河市图书馆,河南,漯河,462000 |
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| 摘 要： | 以格鲁诺斯"可感知的服务质量"为契入点,通过构建可感知的个性化信息服务质量框架模型,分析数字图书馆的个性化信息服务中对用户期望服务质量和实际感知服务质量影响因素.要减小期望服务质量与感觉中的服务质量之间的差距,提高用户可感知的个性化信息服务质量,必须从两方面同时着手,加强对其服务质量控制.
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| 关 键 词： | 数字图书馆 可感知服务 期望服务 质量控制 |
Perceived Quality Control of Personalized Information Service of Digital Library |
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| GAO Xiong.Perceived Quality Control of Personalized Information Service of Digital Library[J].Library Tribune,2011,31(1). |
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| Authors: | GAO Xiong |
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| Institution: | GAO Xiong(The Library of Luohe City,Luohe 462000,China) |
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| Abstract: | Starting from Gronroos's perceived service quality,the article discusses the quality framework model of perceived personalized information service,analyzes the factors affecting users' expected service quality and actual perceived service quality in digital library's personalized information services.To shorten the gap between the expected service quality and the perceived service quality and improve the perceived service quality,measures should be taken in both aspects and the service quality control shoul... |
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| Keywords: | digital library perceived service expected service quality control |
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