| 基于用户角度构建图书馆数字参考咨询服务评价指标 |
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| 引用本文： | 阙义平.基于用户角度构建图书馆数字参考咨询服务评价指标[J].图书馆论坛,2011,31(1). |
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| 作者姓名： | 阙义平 |
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| 作者单位： | 广东省科技图书馆,广东,广州,510070 |
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| 摘 要： | 图书馆数字参考咨询服务越来越受到重视,文章通过咨询服务最核心的用户角度,以数字参考咨询服务质量评价理论作为基础,构建数字参考咨询服务评价指标体系,为图书馆建设提供参考.
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| 关 键 词： | 数字参考咨询服务 评价指标 用户角度 |
Construction of Libraries Based on the User Point of Digital Reference Service Evaluation Index |
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| QUE Yi-ping.Construction of Libraries Based on the User Point of Digital Reference Service Evaluation Index[J].Library Tribune,2011,31(1). |
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| Authors: | QUE Yi-ping |
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| Institution: | QUE Yi-ping(Science and Technology Library of Guangdong Province,Guangzhou 510070,China) |
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| Abstract: | Library digital reference service in more and more attention,through advisory services,the core of the user's point of view,in order to evaluate digital reference service quality theory as a basis to construct digital reference service evaluation index system,to provide reference for the library construction. |
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| Keywords: | digital reference service index user perspective |
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