| 面对WTO:必须强化以客户为中心的服务理念 |
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| 引用本文： | 修静平.面对WTO:必须强化以客户为中心的服务理念[J].承德职业学院学报,2000(3). |
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| 作者姓名： | 修静平 |
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| 作者单位： | 承德市工商行 |
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| 摘 要： | 面临着ＷＴＯ的挑战，作为既是金融企业又是服务行业的商业银行必须树立以客户为中心的服务理念，以此为经营原则、构造服务保障机制、提高员工素质。
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| 关 键 词： | 客户 服务 中心 WTO |
In the face of WTO, We must strengthen the idea of service that the customer is the centre |
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| Xiu Jingping.In the face of WTO, We must strengthen the idea of service that the customer is the centre[J].Journal of Chengde Vocational College,2000(3). |
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| Authors: | Xiu Jingping |
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| Institution: | Xiu Jingping |
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| Abstract: | In the face of the challge of WTO, the commercial bank, as both the financial business and service trades, must set up the idea of service that the customer is the centre, and regard this idea as the manaing principle,organize the system of service and safeguard, develope the qualty of the staff. |
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| Keywords: | customer service centre WTO |
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