Innovation in services in networks of organizations and in the distribution of services |
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| Authors: | Erik J de Vries |
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| Institution: | Universiteit van Amsterdam Business School, Faculty of Economics and Business, Universiteit van Amsterdam, Roetersstraat 11, 1018 WB Amsterdam, The Netherlands |
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| Abstract: | Three approaches of studying innovation in services are recognized: the assimilation, demarcation and synthesis approach. The synthesis approach attempts to arrive at a theory relevant for service and manufacturing. Gallouj and Weinstein Gallouj, F., Weinstein, O., 1997. Innovation in services. Research Policy 26, 537-556] were one of the first to take this approach. This article contributes to the synthesis approach by revising their theory to enable reasoning about recent innovation trends in networks of organizations and in the distribution of services. The theory revision is based on several case studies. Implications for the study of innovation are discussed in terms of results from recent demarcation studies. |
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| Keywords: | Innovation Services Network organization Distribution of services Case study |
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