| 中国科学院查新检索联合服务体系建设与服务模式探索 |
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| 引用本文： | 郑菲,陈朝晖,王学勤,赵文忠.中国科学院查新检索联合服务体系建设与服务模式探索[J].图书情报工作,2010,54(7):96-100. |
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| 作者姓名： | 郑菲 陈朝晖 王学勤 赵文忠 |
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| 作者单位： | 1. 中国科学院国家科学图书馆;2. 中国科学院国家科学院图书馆; |
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| 摘 要： | 面对查新检索业务在高峰期需求旺盛与人力不足的矛盾，中国科学院创建全新的查新检索联合服务体系，建立查新检索联合服务机制，面向100余个研究所开展认证检索员与查新员培训，开发查新检索工作平台。三年实践工作表明，联合服务有效地推广查新检索业务，延伸服务内涵，提升所级图书馆服务能力和院内用户的满足率，有效扩充服务的队伍。文章总结联合服务的经验以及存在的问题，并提出改进建议。
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| 关 键 词： | 查新检索 联合服务 服务模式 |
| 收稿时间： | 2009-09-25 |
Chinese Academy of Science Novelty Search & Information Retrieval Collaboration Service System Construction and Service Models Exploration |
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| Zheng Fei,Chen Zhaohui,Wang Xueqin,Zhao Wenzhong.Chinese Academy of Science Novelty Search & Information Retrieval Collaboration Service System Construction and Service Models Exploration[J].Library and Information Service,2010,54(7):96-100. |
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| Authors: | Zheng Fei Chen Zhaohui Wang Xueqin Zhao Wenzhong |
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| Institution: | National Library of Chinese Academy of Sciences, |
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| Abstract: | Facing the imbalance between manpower shortage and peak demand, this paper describes process of building a novelty search and information retrieval collaboration service system for Chinese Academy of Science library system from three aspects: the service mechanism and regulations, training and certification 135 librarians from more than 100 Institute’s library, and work platform construction. Three years of practice shows that the service system is a success: effective promotion of novelty search and information retrieval services, extending the service content, to enhance the capacity of the Institute level library services and the user satisfaction rate. This paper also shares the service experiences and analyses the current problems in collaboration service system, puts forward suggestions for future improvement. |
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| Keywords: | novelty search and information retrieval service collaboration service system service model |
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