| 关系质量、知识缄默性与IT外包知识转移——基于接包方视角的实证研究 |
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| 引用本文： | 刘伟,邸支艳.关系质量、知识缄默性与IT外包知识转移——基于接包方视角的实证研究[J].科学学研究,2016,34(12):1865-1874. |
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| 作者姓名： | 刘伟 邸支艳 |
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| 作者单位： | 1. 东北财经大学管理科学与工程学院
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| 基金项目： | 辽宁省教育厅科学研究项目 |
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| 摘 要： | IT外包是一个知识密集的过程,知识转移是影响外包绩效的关键。本文基于IT外包接包方视角,构建了以关系质量中的三个维度:信任、满意和承诺以及知识缄默性为影响因素,以接包方的知识接受意愿和吸收能力为中介变量的概念模型,研究这些因素对IT外包知识转移的交互影响。基于结构方程模型对收集来自规模较大的IT外包公司的217份有效调查问卷进行实证检验。研究发现在关系质量对IT外包知识转移的作用过程中,接包方的知识接受意愿和吸收能力起到显著的中介作用。信任、满意和承诺对接包方的知识接受意愿具有显著正向影响,信任和满意对接包方的知识吸收能力具有显著正向影响。知识缄默性对IT外包知识转移具有负向影响,关系质量中的信任和满意维度对知识缄默性与知识转移之间的路径关系具有显著调节作用。
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| 关 键 词： | IT外包 关系质量 知识缄默性 知识转移 |
| 收稿时间： | 2016-03-10; |
Relationship quality,knowledge tacitness and knowledge transfer in IT outsourcing: An empirical study from outsourcee perspective |
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| Abstract: | IT outsourcing is a knowledge-intensive process, and knowledge transfer is key influencing factor of IT outsourcing performance. From outsourcee perspective, this paper constructs theoretical model in which trust, satisfaction and promising are explanatory variables, and accepting willingness and absorptive capacity of outsourcee are mediated variable. We investigate 237 various employees from some bigger size and representative firms and get 217 valid questionnaires. This paper uses structural equation model to study the basic relationships in theoretical model. The empirical results show that in the three dimensions of relationship quality, trust and satisfaction have a positive impact on knowledge accepting willingness and absorptive capacity, promising has a positive influence on knowledge accepting willingness of outsourcee, but it hasn’t been confirmed that promising has a positive effect on absorptive absorption of outsourcee. This paper also confirms that accepting willingness and absorptive capacity of outsourcee have positive effect on knowledge transfer. Knowledge tacitness has a negative impact on knowledge transfer. Trust and satisfaction moderate the effect of knowledge tacitness on knowledge transfer. |
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| Keywords: | IT outsourcing relationship quality knowledge tacitness knowledge transfer |
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