| 数据赋能视角下应急情报服务价值共创过程及能力提升——以新冠疫情防控为例 |
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| 引用本文： | 王莉娜,胡广伟,刘建霞.数据赋能视角下应急情报服务价值共创过程及能力提升——以新冠疫情防控为例[J].图书情报知识,2021(1):23-33. |
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| 作者姓名： | 王莉娜 胡广伟 刘建霞 |
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| 作者单位： | 南京大学信息管理学院;南京大学政务数据资源研究所 |
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| 基金项目： | 国家自然科学基金面上项目“电子政务服务价值共创机制及实现模式实证研究”(71573117);国家社会科学基金重大项目“大数据驱动的城乡社区服务体系精准化构建研究”(20&ZD154)的研究成果之一。 |
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| 摘 要： | 目的/意义]研究应急情报服务价值共创过程,以揭示情报服务每一阶段的研究内容及核心问题,为应急情报服务价值共创、共赢及服务能力的提升服务。研究设计/方法]以新冠疫情这一典型非常规突发事件为例,引入服务价值共创理论,建立应急情报服务价值共创过程体系,探究数据赋能影响应急情报服务价值共创的过程,进而构建数据赋能促进应急情报服务能力提升的过程模型。结论/发现]应急情报服务价值共创同步于应急情报服务能力的提升过程,遵循“需求价值挖掘——服务价值涌现——服务价值升级”的螺旋式上升过程。创新/价值]从数据赋能的视角研究应急情报服务价值共创过程,丰富数字化时代非常规突发事件的治理思路,也为应急情报服务流程的优化提供新的视角。
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| 关 键 词： | 数据赋能 应急情报 情报服务 价值共创 新冠疫情 |
Research on the Process of Value Co-creation and Capability Improvement of Emergency Intelligence Service from the Perspective of Data Empowerment:A Case Study of COVID-19 Epidemic Prevention and Control |
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| WANG Lina,HU Guangwei,LIU Jianxia.Research on the Process of Value Co-creation and Capability Improvement of Emergency Intelligence Service from the Perspective of Data Empowerment:A Case Study of COVID-19 Epidemic Prevention and Control[J].Document,Information & Knowledge,2021(1):23-33. |
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| Authors: | WANG Lina HU Guangwei LIU Jianxia |
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| Abstract: | Purpose/Significance]This paper aims to study the process of value co-creation of emergency intelligence service,which intends to reveal the research contents and core issues of each stage of intelligence service,and serve the value co-creation,win-win situation and ability improvement of emergency intelligence service.Design/Methodology]Taking the COVID-19 epidemic as an example,this paper introduced the theory of service value co-creation,established a process system of value co-creation for emergency intelligence service,explored the process of data empowerment which has influence on the value co-creation of emergency intelligence service,and then constructed a process model for data empowerment to promote the improvement of emergency intelligence service capability.Findings/Conclusion]The value co-creation of emergency intelligence service is synchronized with the process of emergency intelligence service ability improvement,which follows a spiral upward process of"demand value mining—service value emerging—service value upgrading".Originality/Value]This paper has studied the value co-creation process of emergency intelligence service from the perspective of data empowerment,enriched the ideas of unconventional emergency governance in the digital era,and provided a new perspective for the optimization of emergency intelligence service process. |
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| Keywords: | Data empowerment Emergency intelligence Intelligence service Value co-creation COVID-19 epidemic |
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