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Terminology deconstructed: Phenomenographic approaches to investigating the term “information”
Institution:1. Division of Information and Communication Studies, School of Informatics, Northumbria University, Newcastle upon Tyne, England;2. Faculty of Information and Media Studies, North Campus Building, University of Western Ontario, London, Ontario, Canada N6A 5B7;1. SISSA, Via Bonomea 265, 34136 Trieste, Italy;2. Department of Mathematical Sciences, Worcester Polytechnic Institute, 100 Institute Road, Worcester, MA 01609-2280, USA;3. Dima, Università degli Studi di Udine, Via delle Scienze 206, 33100 Udine, Italy;1. Instituto de Astronomia, Geofísica e Ciências Atmosféricas – Universidade de São Paulo, Rua do Matão 1226, Cidade Universitária, 05508-090, São Paulo, SP, Brazil;2. Facultad de Física, Universidad de la Habana, San Lázaro y L, Vedado La Habana, 10400, Cuba;1. Center Leo Apostel for Interdisciplinary Studies and Department of Mathematics, Brussels Free University, Brussels, Belgium;2. Laboratorio di Autoricerca di Base, Lugano, Switzerland
Abstract:Although considerable attention has been focused on information users in recent years, little phenomenographic research into the word “information” has been conducted, perhaps because cursory consideration may suggest that work of this type is less useful than explorations of areas such as information-seeking. The lack of an established methodological framework discourages inquiry and, if understandings of the term are unique to each individual, there seems little scope to develop even broad principles for practice. Nevertheless, phenomenographic research helps professionals to learn how far users’ attitudes to the term “information” are consistent with their own and can reduce confusion between information providers and their clientele. Despite the absence of an accepted framework, several individual techniques are available. Ultimately, the research findings may prove highly instructive. They may, for example, influence the use of the word “information” by professionals when they interact with clients, whilst also offering insights into information behavior and information worlds.
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