The effect of electronic program applications amidst the politics of administrative burden |
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| Institution: | 1. CICP, University of Minho, 4710-057 Braga, Portugal;2. UNU-EGOV, United Nations University, Guimarães, Portugal;3. NIPE, University of Minho, 4710-057 Braga, Portugal;1. Hertie School, Germany;2. ESCP Business School Berlin, Berlin, Germany;1. Personal Information Protection Commission, Republic of Korea;2. Korea University School of Cybersecurity, Republic of Korea;1. School of Public Administration, Huazhong University of Science and Technology, Wuhan, China;2. School of Public Policy and Management, Tsinghua University, Beijing, China;3. School of Management, Harbin Institute of Technology, Harbin, China;4. Warwick Business School, University of Warwick, Coventry, UK;1. Erasmus School of Law, Erasmus University of Rotterdam, Rotterdam, 3000 DR, Rotterdam, the Netherlands;2. Rotterdam School of Management, Erasmus University of Rotterdam, Rotterdam, 3000 DR, Rotterdam, the Netherlands;3. Faculty of Technology, Policy and Management (TPM), Delft University of Technology, 2628 BX Delft, the Netherlands;4. Institute for Global Public Policy, Fudan University, Shanghai 200433, China;1. Department of Analytics in the Digital Era, College of Business and Economics, United Arab Emirates University, Al Ain 15551, United Arab Emirates;2. Department of Business Analytics Technology, Business School, Al-Ahliyya Amman University, Jordan;3. Department of Management Information Systems, Business School, The University of Jordan, Jordan;4. Department of Electronic Business and Commerce, Business School, Al-Ahliyya Amman University, Amman 19328, Jordan;5. Department of Management Information Systems, Amman College for Financial and Managerial Science, Al-Balqa’ Applied University, P.O. Box 206, Al-Salt 19117, Jordan |
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| Abstract: | E-government innovations are known to help reengineer and improve organizational processes in ways that can reduce administrative burden. At the same time, however, research has shown that burdens are often deliberately created and used as a means through which politics play out. We connect these literatures and argue that the positive effect of e-government will likely vary under different political leadership. We examine this argument in the context of the U.S. welfare administration, where federal programs, such as Medicaid and the Supplemental Nutrition Assistance Program (SNAP), are implemented by the states. Using panel data for all U.S. states, we model the impact of varying adoptions of electronic application portals on program take-up for Medicaid and SNAP. In line with expectations, we find stronger effects of electronic program applications on enrollment under Democratic leadership and weaker effects under Republican leadership, and findings hold across both programs, Medicaid and SNAP. |
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