Identifying the crucial factors of e-government success from the perspective of Australian citizens living with disability using a public value approach |
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| Institution: | 1. Reichman University, Israel;2. School of Communication, Ariel University, Israel;3. Bar-Ilan University, Israel;1. Department of Government, Cornell University, 313 White Hall, Ithaca NY 14853, United States;1. School of International and Public Affairs, Shanghai Jiao Tong University, Shanghai, China;2. School of Economics and Management, Harbin Engineering University, Harbin, China;1. Department of Land management, Zhejiang University, Hangzhou 310058, PR China;2. School of Public Affairs, Zhejiang University, Hangzhou 310058, PR China;3. Land Planning Department, Shanghai Institute of Geological Survey, Shanghai 200072, PR China |
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| Abstract: | The prevalence of disability across the globe is substantial and is predicted to increase as the population ages. As of 2022, almost one in six citizens in Australia has a disability, with most relying on e-government services to support aspects of their daily living. To cope with the growing service demands, the government is using e-government services as a “default” means to deliver government policy outcomes that create public value for citizens living with disability. It is therefore critical that e-government succeed, as failure to provide adequate services to citizens living with disability can lead to measurable economic and social consequences. This study aims to identify the factors that influence e-government success from the perspective of citizens living with disability, using a public value approach. The study examines twenty cases representing citizens living with disability in Australia, analysed through the ‘lived’ experience of these citizens using e-government. |
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