Mediating Voices: Community Participation in the Design of E-Enabled Community Care Services |
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| Authors: | Bridgette Wessels Sarah Walsh Elaine Adam |
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| Institution: |
a Department of Sociological Studies, University of Sheffield, Sheffield, United Kingdom
b Center for Social and Business Informatics, University of Newcastle-upon-Tyne, Newcastle-upon-Tyne, United Kingdom
c Department of Management Studies, University of Aberdeen, Aberdeen, United Kingdom |
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| Abstract: | In the United Kingdom, information and communication technologies are being used to e-enable multiagency community services for children. Public policy advocates that practitioners as well as users should be involved in the shaping of services including the information systems used in their delivery. This article discusses how a group of social and computer scientists developed the social formation methodology to facilitate nonexpert community participation in the design of e-enabled community care services. The longitudinal study adapts qualitative methods to understand community welfare and to foster participation in the design of communication systems. By exploring the perspectives of welfare practitioners and families, the importance of situated and mediated conversations in community care is identified. The facilitative conversation approach of the study then brings these community perspectives, as well as ICT perspectives, into design processes of e-enabled services. |
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| Keywords: | community participative design ICT multiagency children's services social formation methodology |
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