| 动态管理下的读者感知服务质量研究 |
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| 引用本文： | 李娜.动态管理下的读者感知服务质量研究[J].大学图书情报学刊,2012,30(4):71-73,78. |
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| 作者姓名： | 李娜 |
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| 作者单位： | 河北建筑工程学院,张家口,075024 |
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| 摘 要： | 文章简要介绍了读者感知服务质量的概念，详细论述了图书馆在管理和服务流程中如何引导和把握读者的期望服务水平，指出对馆员和读者的动态管理有助于提高读者感知服务水平，从而实现读者感知服务质量的不断提高。
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| 关 键 词： | 动态管理 读者感知服务质量 读者感知服务水平 读者期望服务水平 |
A discussion of the quality of readers' perceiving service in the dynamic management |
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| LI Na.A discussion of the quality of readers' perceiving service in the dynamic management[J].Journal of Academic Library and Information Science,2012,30(4):71-73,78. |
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| Authors: | LI Na |
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| Institution: | LI Na(Hebei Institute of Architecture Civil Engineering,Zhangjiakou 075024,China) |
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| Abstract: | This article makes a brief introduction to the concept of the quality of readers’ perceiving service,discusses the readers’ expectations in the dynamic management and the work flow,and points out that the dynamic management of librarians is beneficial to the enhancement of the quality of readers’ perceiving service so as to increasingly promote the service work of the libraries. |
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| Keywords: | dynamic management reader service quality reader’s perceiving service |
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