| 北京高校区域联合信息咨询服务全流程规范控制研究 |
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| 引用本文： | 季淑娟,刘恩涛,王晓丽.北京高校区域联合信息咨询服务全流程规范控制研究[J].图书情报工作,2015,59(24):53-58. |
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| 作者姓名： | 季淑娟 刘恩涛 王晓丽 |
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| 作者单位： | 北京科技大学图书馆 北京 100083 |
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| 基金项目： | 本文系北京市教育科学规划课题"高校区域性联合信息咨询服务实证研究"(项目编号:ADA11079)研究成果之一。 |
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| 摘 要： | 目的/意义]研究区域联合信息咨询服务的过程管理与规范控制的技术途径,以提升其服务质量和效率。方法/过程]基于北京高校区域联合信息咨询服务,通过分析流程中影响服务质量的相关因素与过程控制的关系,对信息咨询服务全流程的规范管理与控制进行详细分析。结果/结论]从流程规范、数据规范、行为规范和管理规范4个方面能够有效地实现北京高校区域联合信息咨询全流程服务的规范控制。
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| 关 键 词： | 区域联合 规范控制 流程管理 信息服务 |
| 收稿时间： | 2015-11-17 |
| 修稿时间： | 2015-12-05 |
Study on the Whole-process Specification Control of Regional Collaborative Information Service Among Universities in Beijing City |
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| Ji Shujuan,Liu Entao,Wang Xiaoli.Study on the Whole-process Specification Control of Regional Collaborative Information Service Among Universities in Beijing City[J].Library and Information Service,2015,59(24):53-58. |
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| Authors: | Ji Shujuan Liu Entao Wang Xiaoli |
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| Institution: | Library of University of Science and Technology Beijing, Beijing 100083 |
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| Abstract: | Purpose/significance] In order to improve the service quality and efficiency of Regional Collaborative Information Service (RCIS), the technical approaches of process management and specification control are studied.Method/process] Based on the research of RCIS among universities in Beijing city, the paper analyzes the relationship between the relevant factors affecting service quality and process control, and studies the standardized management & control of the whole process in details.Result/conclusion] The whole-process specification control of RCIS among universities in Beijing city can be effectively achieved by performing specifications of workflow, data, action and management. |
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| Keywords: | regional collaboration specification control process management information service |
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