| 高校图书馆OPAC检索失败提问分析及对策研究 |
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| 引用本文： | 黄崑,王凯飞,吴英梅,郭建峰.高校图书馆OPAC检索失败提问分析及对策研究[J].图书情报工作,2016,60(7):123-132. |
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| 作者姓名： | 黄崑 王凯飞 吴英梅 郭建峰 |
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| 作者单位： | 1. 北京师范大学政府管理学院 北京 100875;2. 北京师范大学图书馆 北京 100875 |
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| 基金项目： | 本文系中央高校基本科研业务费专项资金资助项目"基于日志的高校图书馆用户检索行为研究"(项目编号:SKZZY2015089)研究成果之一。 |
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| 摘 要： | 目的/意义] 探讨用户在公共检索计算机上进行OPAC检索时遭遇失败的原因,为增加用户对系统的使用体验提供对策和建议。方法/过程] 以国内某大学图书馆OPAC日志数据为例,从数据资源相关、用户相关、系统功能相关3个角度进行编码和分析。结果/结论] 总结出三大类、19个具体类目的失败原因:首先,用户相关原因为主要原因,主要体现在用户检索策略方面的欠缺;其次是馆藏缺失问题,以文学类图书居多;再次是系统相关原因,主要体现在空格的"与""或"默认处理上。并从OPAC系统改进、用户培训和资源建设方面提出对策和建议。
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| 关 键 词： | 检索失败 OPAC 高校图书馆 检索日志 |
| 收稿时间： | 2016-03-04 |
| 修稿时间： | 2016-03-20 |
Analysis of the Failed Queries in OPAC Searching at a University Library |
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| Huang Kun,Wang Kaifei,Wu Yingmei,Guo Jianfeng.Analysis of the Failed Queries in OPAC Searching at a University Library[J].Library and Information Service,2016,60(7):123-132. |
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| Authors: | Huang Kun Wang Kaifei Wu Yingmei Guo Jianfeng |
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| Institution: | 1. School of Government, Beijing Normal University, Beijing 100875;2. Beijing Normal University Library, Beijing 100875 |
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| Abstract: | Purpose/significance] This paper makes an analysis of the failed queries in OPAC searching at university libraries, and examines why users encountered failure. Method/process] By analyzing the OPAC user log data in a university library, it discovers the reasons from three aspects of data resources, user-related, and system functions. Result/conclusion] It summarized failure reasons of 3 categories and 19 sub categories. The reasons related to users were the major ones, of which was due to the lack of searching strategies. The reasons related to library collections were the second major reasons, of which the literature books were found demanded most frequently. The reasons related to systems were listed third, of which the dealing with the space always cause failure. Finally, it provided suggestions from the OPAC promotion, user training and collections order. |
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| Keywords: | failed queries OPAC university library searching log |
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