All hands on deck to tweet #sandy: Networked governance of citizen coproduction in turbulent times |
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| Institution: | 1. School of Computing and Information Technology, Faculty of Engineering and Information Sciences, University of Wollongong, Wollongong, NSW 2522, Australia;2. Department of Public Administration, The University of Texas at San Antonio, 501 W. César E. Chávez Boulevard, San Antonio, TX 78207-4415, USA;1. Center for Technology in Government, SUNY Albany, 187 Wolf Rd., Suite 301, Albany, NY 12205, United States;2. Institute of Public Administration, Information Technology Sector, P O Box 205, Riyadh 11141, Saudi Arabia;1. Centro de Investigación y Docencia Económicas (CIDE), Carretera México-Toluca 3655, Colonia Lomas de Santa Fe, C.P. 01210 Ciudad de México, Mexico;2. Kafkabrigade Foundation, Bilderdijkstraat 79-N, 1053 KM Amsterdam, The Netherlands;1. College of Health and Public Affairs, University of Central Florida, Orlando, FL 32816, USA;2. Stennis Institute of Government, P.O. Drawer LV, Mississippi State, MS 39762, USA;3. Social Science Research Center, PO Box 5287, Mississippi State, MS 39762, USA;1. Department of Digitalization, Copenhagen Business School, Howitzvej 60, 2000 Frederiksberg, Denmark;2. Lab for Digital and Mobile Governance, School of International Relations and Public Affairs, Fudan University, 220 Handan Road, Shanghai 200433, China;1. Information Systems Group, Business School, University of Colorado Denver, United States;2. Department of Management, Amrita Vishwa Vidyapeetham, Bangalore 560035, Karnataka, India;3. Department of Information Systems Decision Sciences, Muma College of Business, University of South Florida, FL, United States;4. Department of ISCS, COB, University of Texas at San Antonio, TX, United States |
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| Abstract: | While citizens previously took a back seat to government, citizen coproduction of disaster risk communications through social media networks is emerging. We draw on information-processing, citizen coproduction, and networked governance theories to examine the governance and impact of networked interactions in the following question: When government's capacity in information-processing and communication is overwhelmed by unfolding disasters, how do government and citizens coproduce disaster risk communications? During the Hurricane Sandy, we collected 132,922 #sandy tweets to analyze the structure and networked interactions using social network analysis. We then conducted case study of the government's social media policy governance networks. Networked citizen interactions – their agility in voluntarily retweeting the government's #sandy tweets and tweeting their own messages – magnified the agility and reach of the government's #sandy disaster communications. Our case study indicates the criticality of social media policy governance networks in empowering the lead agencies and citizens to coproduce disaster communication public services. |
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