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Outsourced library technical services: The bookseller's perspective
Institution:1. National Drug and Alcohol Research Centre, University of New South Wales Australia (UNSW), Sydney, NSW, Australia;2. Centre for Adolescent Health, Murdoch Children''s Research Institute, Melbourne, VIC, Australia;3. Centre for Youth Substance Abuse Research, University of Queensland, Brisbane, QLD, Australia;4. National Addiction Centre, Institute of Psychiatry, Psychology and Neuroscience, King''s College London, London, UK;1. Unit of Cancer Epidemiology, Belgian Cancer Centre, Sciensano, Brussels, Belgium;2. International Agency for Research on Cancer, Lyon, France;3. Consortium for Biomedical Research in Epidemiology and Public Health, Barcelona, Spain;4. Unit of Infections and Cancer, Catalonian Institute of Oncology, Barcelona, Spain;5. PATH, Seattle, WA, USA;6. Centers for Disease Control and Prevention, Division of Cancer Prevention and Control, Atlanta, GA, USA;1. School of Environmental Science and Engineering, Southern University of Science and Technology, Shenzhen, China;2. School of Biological Sciences, University of Hong Kong, Hong Kong, China;3. Centre for Tropical Environmental and Sustainability Science, and College of Science and Engineering, James Cook University, Cairns, Queensland 4878, Australia;1. Interdisciplinary Centre for Water Research (ICWaR), Indian Institute of Science, Bangalore, 56001, India;2. Department of Material Engineering, Indian Institute of Science, Bangalore, 56001, India;3. School of Engineering, University of Guelph, Guelph, Ontario, Canada;4. Department of Chemistry, Central Ayurveda Research Institute, Jhansi, UP, India;5. Department of Microbiology, Lovely Professional University, Jalandhar, Punjab, 144111, India;6. Centro Nacional de Investigación Disciplinaria en Salud Animal e Inocuidad, INIFAP, Jiutepec, Morelos, C.P. 62550, Mexico;1. Division of Pediatric Surgery, Radys Children''s Hospital, University of California, San Diego, CA, USA;2. Center for Surgery and Public Health, Brigham and Women''s Hospital, Boston, MA, USA;3. Department of Surgery, Stanford University School of Medicine, Stanford, CA, USA;4. Department of Population Health, University of Otago, Christchurch, New Zealand;5. Perioperative Mortality Review Committee, Health Quality and Safety Commission, Wellington, New Zealand;6. Department of Anesthesia, Hutt Valley District Health Board, Lower Hutt, New Zealand;7. National Trauma Research Institute, Alfred and Monash University, Melbourne, VIC, Australia;8. Lee Kong Chian School of Medicine, Nanyang Technological University, Singapore;1. South China Botanical Garden, Chinese Academy of Sciences, Guangzhou, Guangdong 510650, China;2. Lushan Botanical Garden, Chinese Academy of Sciences, Lushan, Jiangxi 332900, China;3. University of Chinese Academy of Science, Beijing 101408, China;4. Missouri Botanical Garden, St. Louis, MO 63166, USA
Abstract:This paper looks at outsourcing library technical services primarily from the perspective of the relationship between outsourcing libraries and their suppliers. It first looks at why businesses outsource and how suppliers gain sufficient advantages to benefit those businesses. The author then extends these concepts to libraries and the booksellers who provide them with these services. Based upon business literature and practical experience, the author outlines some of the potential pitfalls in outsourcing arrangements and what can be done to minimize them. The author concludes with a call to temper enthusiasm for outsourcing in view of the sober realities of doing business in a complex, fast-changing environment.
Keywords:
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