| 突发公共事件网络舆情演化及政府应对能力研究 |
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| 引用本文： | 崔鹏,张巍,何毅,齐婧.突发公共事件网络舆情演化及政府应对能力研究[J].现代情报,2018,38(2):75. |
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| 作者姓名： | 崔鹏 张巍 何毅 齐婧 |
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| 作者单位： | 1. 中央财经大学学校办公室, 北京 100081;2. 中央财经大学信息学院, 北京 100081;3. 中央财经大学中国互联网经济研究院, 北京 100081;4. 中国科学技术馆人力资源部, 北京 100012 |
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| 基金项目： | 国家社会科学基金重点项目"面向公共安全事件的网络社会治理机制"（项目编号：14AZD045）；国家社会科学基金重点项目"信息网络技术对市场决定资源配置的影响研究"（项目编号：14AZD118）；教育部人文社会科学一般项目"社会公共事件中负面情绪的感染、演化和调适策略研究"（项目编号：17YJAZH120）。 |
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| 摘 要： | 借助危机管理中的生命周期阶段论，研究了突发公共事件的网络舆情演化规律，构建了由酝酿阶段、爆发阶段、扩散阶段、反复阶段、消退阶段、长尾阶段构成的突发公共事件网络舆情发展生命周期"六阶段"模型。基于该模型，通过对突发公共事件典型案例分析，探究了政府应对能力指标在突发公共事件网络舆情生命周期中的演化态势，为政府提升应对网络舆情的能力提供了理论借鉴和指导。
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| 关 键 词： | 突发公共事件 “六阶段”模型 “钻石”模型 网络舆情 政府应对能力 |
Dynamic Evolution Research on the Government's Response Capability to the Public Opinions in the Context of Public Emergencies |
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| Authors: | Cui Peng Zhang Wei He Yi Qi Jing |
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| Institution: | 1. School Office, Central University of Finance and Economics, Beijing 100081, China;2. School of Information, Central University of Finance and Economics, Beijing 100081, China;3. Research Institute of China Internet Economic, Central University of Finance and Economics, Beijing 100081, China;4. Human Resources Department, China Science and Technology Museum, Beijing 100012, China |
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| Abstract: | According to life cycle stage theory in crisis management,the evolution stage under the network public opinions was analyzed.And a novel evolution model for the network public opinions in public emergencies was built,which consisting of brewing stage,outbreak stage,diffusion stage,repeated stage,regression stage and long tail stage,and deeply analyzed its characteristics.Based on the typical case analysis of public emergencies,the government's response capability and its evolution situation were explored.The empirical results would provide theoretical implications and technical supports for the public opinion guidance. |
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| Keywords: | public emergencies six-stage model diamond model public opinions the government's response capability |
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