| 数字参考咨询服务评价指标探讨 |
| |
| 引用本文： | 覃凤兰.数字参考咨询服务评价指标探讨[J].图书情报工作,2009,53(5):107-110. |
| |
| 作者姓名： | 覃凤兰 |
| |
| 作者单位： | 湛江师范学院图书馆 |
| |
| 摘 要： | 论述开展数字参考咨询服务的涵义及开展数字参考咨询评价的意义；分析国外《数字参考咨询服务中的质量评价》、SERVQUAL评价、LibQUAL +评价、ISO/11620评价和国内数字参考咨询服务评价的现状，在此基础上探讨从数字参考咨询馆员、数字参考咨询系统、用户满意度对数字参考咨询服务评价指标体系，并提出数字参考咨询服务的管理措施。
|
| 关 键 词： | 数字参考咨询 评价指标 图书馆 |
| 收稿时间： | 2008-06-12 |
| 修稿时间： | 2008-09-03 |
On the Evaluation Indicators of Digital Reference Service |
| |
| Qin Fenglan.On the Evaluation Indicators of Digital Reference Service[J].Library and Information Service,2009,53(5):107-110. |
| |
| Authors: | Qin Fenglan |
| |
| Abstract: | The paper elaborates the meanings of the digital reference service and the significances to carry out the digital reference evaluation,and analyzes the foreign"Quality Evaluation of Digital Reference Service",SERVQUAL evaluation, LibQUAL + evaluation,ISO/11620 and the internal status quo of the digital reference service evaluation.Based on thess,from the digital reference librarian, digital reference systems, reader's satisfaction on the digital reference service, it also probes into the evaluation indices system and proposes some measures in the management of the digital reference service. |
| |
| Keywords: | digital reference evaluation indicators library |
| 本文献已被 万方数据 等数据库收录！ |
| 点击此处可从《图书情报工作》浏览原始摘要信息 |
| 点击此处可从《图书情报工作》下载免费的PDF全文 |
|
