| 读者满意度是衡量图书馆服务绩效的首要标准——基于2008年长沙理工大学图书馆读者满意度调查报告分析 |
| |
| 引用本文： | 喻志娟.读者满意度是衡量图书馆服务绩效的首要标准——基于2008年长沙理工大学图书馆读者满意度调查报告分析[J].高校图书馆工作,2011,31(1):87-89. |
| |
| 作者姓名： | 喻志娟 |
| |
| 作者单位： | 长沙理工大学,长沙,410076 |
| |
| 基金项目： | 长沙理工大学2009年度教学改革研究项目 |
| |
| 摘 要： | 读者满意度与图书馆服务绩效是现代图书馆理论中的二个理论维度,存在着正相关性。读者满意度强化图书馆服务的生态理念,是图书馆服务绩效量化的基轴;读者满意度反映图书馆服务的人文关怀,体现图书馆服务绩效量化追求的终极目标;读者满意度利于提升图书馆馆员的综合素质,表明图书馆服务绩效量化存在的现实价值。
|
| 关 键 词： | 高校图书馆 读者满意度 图书馆服务绩效 生态理念 人文关怀 |
The Primary Measure of Library Service Performance:A Survey of Readers' Satisfaction based on the Library of Changsha University of Science & Technology |
| |
| Yu Zhijuan.The Primary Measure of Library Service Performance:A Survey of Readers' Satisfaction based on the Library of Changsha University of Science & Technology[J].Library Work In Colleges and Universities,2011,31(1):87-89. |
| |
| Authors: | Yu Zhijuan |
| |
| Institution: | Yu Zhijuan(Changsha University of Science ＆ Technology,Changsha,Hunan 410 076,China) |
| |
| Abstract: | Readers＇ satisfaction and library service performance are two theoretical dimensions in modern library theories.Readers＇ satisfaction strengthens the ecological concept of library service and it is the basis of library service performance quantification.Readers＇ satisfaction also reflects library humanistic concern and the ultimate goal of library service performance quantification.Readers＇ satisfaction is good for promoting the comprehensive quality of librarians and showing the real value of library service performance quantification. |
| |
| Keywords: | University library Readers＇ satisfaction Library service performance Ecological concept Humanistic care |
| 本文献已被 维普 万方数据 等数据库收录！ |
