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开展移动咨询服务的统计分析和体会
引用本文:李黎,李宁,高凡.开展移动咨询服务的统计分析和体会[J].四川图书馆学报,2011(2):45-49.
作者姓名:李黎  李宁  高凡
作者单位:西南交通大学图书馆,四川成都,610031
摘    要:总结了开展移动咨询服务的体会;阐述了开展移动咨询的意义;对移动时代咨询服务特点做了统计和分析;对当前咨询服务的时间和咨询员的素质提出了新的要求。

关 键 词:移动咨询  在线咨询  QQ  3G

Practices and Considers of Letting the Reference Services to Move
LI Li,LI Ning,GAO Fan.Practices and Considers of Letting the Reference Services to Move[J].Journal of The Sichuan Society for Library Science,2011(2):45-49.
Authors:LI Li  LI Ning  GAO Fan
Institution:LI Li,LI Ning,GAO Fan(Library,Southwest Jiaotong University,Chengdu 610031,China)
Abstract:Summed up the experience in mobile consulting services;explained the significance of carrying out mobile consulting services;advisory services on the mobile age characteristics were analyzed;currently consulting services time and the quality of consultants proposed new requirements.
Keywords:mobile consulting services  online reference services  QQ  3G  
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