Personalizing Instruction and Reference: A Personal Attempt to Close the Public Service Gap |
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| Authors: | Luke Vilelle |
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| Institution: | Wyndham Robertson Library, Hollins University , Roanoke , Virginia , USA |
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| Abstract: | This article presents and discusses a class-based approach to more closely tie together reference and instruction services, with the goal of addressing shortcomings of both the traditional reference and instruction models. This project entailed the provision of individual feedback for all students in selected first-year seminar classes and senior seminar classes, in which the librarian was an essential component of the research process. The project's effectiveness was evaluated via surveys of students who received librarian feedback through written comments on annotated bibliographies or reference consultations. |
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| Keywords: | Instruction reference consultations first-year students thesis writers assessment bibliographies |
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