Closing the Feedback Loop: Ensuring Effective Action from Student Feedback |
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| Authors: | Watson Sarah |
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| Institution: | (1) Centre for Research into Quality, University of Central England, 90 Aldridge Road, Birmingham, B42 2TP, UK, E-mail |
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| Abstract: | Feedback from students can informimprovement in higher education institutionsand be part of the students' role in universitymanagement. To be effective it is important to`close the loop': from student views, throughidentifying issues and delegatingresponsibility for action, to informingstudents of the action resulting from theirexpressed views. The focus of this paper is theStudent Satisfaction Approach, aninstitution-wide survey used internationally.The paper explores the different waysuniversities feed back information to studentsfollowing institution-wide surveys, includingthe different presentation styles and the typesof issues that are presented to students,drawing on international examples. |
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