| Web2.0环境下图书馆信息服务忠诚用户的培育 |
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| 引用本文： | 陈丽君.Web2.0环境下图书馆信息服务忠诚用户的培育[J].图书情报工作,2010,54(5):79-82. |
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| 作者姓名： | 陈丽君 |
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| 作者单位： | 许昌学院图书馆 |
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| 摘 要： | 概述图书馆忠诚用户的价值，提出确保当然质量、提升期望质量、打造迷人质量三位一体的图书馆信息服务忠诚用户的培育模式；并在此基础上论述Web2.0环境下图书馆信息服务忠诚用户的培育策略，如开展个性化的信息服务，提供优质的知识服务，及时进行服务效果的评价与反馈，对忠诚用户实行奖励措施等。
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| 关 键 词： | Web2.0 图书馆信息服务 忠诚用户 培育模式 培育策略 |
| 收稿时间： | 2009-09-10 |
The Development of Customer Loyalty of the Library Information Service under the Environment of Web2.0 |
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| Chen Lijun.The Development of Customer Loyalty of the Library Information Service under the Environment of Web2.0[J].Library and Information Service,2010,54(5):79-82. |
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| Authors: | Chen Lijun |
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| Institution: | The University of Xuchang， |
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| Abstract: | The paper summarizes the value of the customer loyalty to the library, puts forward the development model for the customer loyalty of the library which includes ensuring mustbe quality, improving expectant quality and creating attractive quality.Expounds the development strategy for customer loyalty of the library information service under the environment of web2.0, for example,developing personalized information service, providing excellent knowledge service, evaluating, feedbaking the effect timely and awarding the loyal users, etc.
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| Keywords: | Web2 0 |
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