| 基于知识服务的高校图书馆业务流程改造和服务模式再造 |
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| 引用本文： | 陈艳红.基于知识服务的高校图书馆业务流程改造和服务模式再造[J].武汉职业技术学院学报,2007,6(4):117-120. |
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| 作者姓名： | 陈艳红 |
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| 作者单位： | 福建交通职业技术学院,图书馆,福建,福州,350007 |
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| 摘 要： | 通过比较、分析传统的文献信息服务与知识服务所存在的不同，探讨了基于知识服务的高校图书馆业务流程改造及服务模式的再造的具体做法，并提出了图书馆业务流程改造和服务模式再造应注意的问题。
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| 关 键 词： | 高校图书馆 知识服务 业务流程 服务模式 |
| 文章编号： | 1671-931X（2007）04-0117-04 |
| 修稿时间： | 2007-06-08 |
On Business Process Reengineering and Service Model Innovation of University Library Based on Knowledge Service |
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| CHEN Yan-hong.On Business Process Reengineering and Service Model Innovation of University Library Based on Knowledge Service[J].Journal of Wuhan Institute of Technology,2007,6(4):117-120. |
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| Authors: | CHEN Yan-hong |
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| Institution: | Library, Fujian Communication Technology College, Fuzhou 350007, China |
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| Abstract: | This paper analyzes the differences between the conventional information service and knowledge service in university libraries,discusses some specific ways based on knowledge service to reengineer business process and change the service model in the libraries,and puts forward some problems in this process. |
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| Keywords: | university library knowledge service business process service model |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
