| 服务创新的构面与概念模型研究 |
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| 引用本文： | 李冰.服务创新的构面与概念模型研究[J].四川三峡学院学报,2013(6):44-49,54. |
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| 作者姓名： | 李冰 |
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| 作者单位： | 福建商业高等专科学校工商管理系,福建福州350012 |
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| 摘 要： | 服务创新是目前服务业研究的主流。在企业微观层面上的研究主要围绕服务创新的界定、服务创新的策略、创新的绩效衡量等方面展开。文章在梳理多类型的服务行业进行服务创新的构面的同时，整理了对国内外研究影响重大的概念模型，发掘了从过程研究到框架研究的趋势，并从中精炼出战略协同、服务理念、客户需求、服务传递等与服务创新相关的关键因素。
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| 关 键 词： | 服务创新 过程 框架 协同 理念 服务传递 |
Study on Framework and Concept Model of Service Innovation |
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| Institution: | I_1 Bing (Fujian Commercial College, Fuzhou Fujian 350012) |
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| Abstract: | Service innovation is a leading theme of current study on service sectors. The research on microcosmic enterprise service is mainly made around definition, strategy and performance measurement of service innovation. This paper analyzes the framework of service innovation through looking into various service sectors, sorts out the concept models with great influence on the research at home and abroad, explored the trend from progress study to frameworks study and abstracts the key factors relating to service innovation including strategy strategic cooperation, service conception, customer needs, service delivery system. |
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| Keywords: | Service innovation progress framework cooperation conception service delivery system |
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