| 基于BSC的ERP系统实施绩效评价研究 |
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| 引用本文： | 孙金凤,张在旭.基于BSC的ERP系统实施绩效评价研究[J].科技管理研究,2010,30(14). |
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| 作者姓名： | 孙金凤 张在旭 |
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| 作者单位： | 中国石油大学(华东)经济管理学院,山东东营,257061 |
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| 基金项目： | 国家软科学研究计划项目 |
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| 摘 要： | 通过对传统ERP绩效评价理论和方法的对比分析,提出基于BSC的ERP系统实施绩效评价方法.在对企业战略目标与ERP系统目标的因果关系分析基础之上,建立基于BSC的ERP系统绩效评价模型,并为ERP平衡计分卡建立关键绩效指标体系,希望能对ERP系统的实施效果从业务流程、客户、财务以及学习与创新四个角度进行全面而又综合的评价.
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| 关 键 词： | 企业资源计划ERP 平衡计分卡BSC ERP平衡计分卡 关键绩效指标KPIs 绩效评价 |
Study on Assessment of the Performance of ERP Systems Based on the Balanced Scorecard |
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| SUN Jinfeng,ZHANG Zaixu.Study on Assessment of the Performance of ERP Systems Based on the Balanced Scorecard[J].Science and Technology Management Research,2010,30(14). |
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| Authors: | SUN Jinfeng ZHANG Zaixu |
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| Institution: | SUN Jinfeng,ZHANG Zaixu (College of Economy and Management,China University of Petroleum,Dongying 257001,Shandong) |
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| Abstract: | After analyzing the traditional theories and approaches of performance measurement,the paper proposed a Balanced Scorecard approach to measure the implementation of ERP system performance.This article developed a Balanced Scorecard for ERP based on the cause-and-effect relationships between strategy objectives and goals of ERP implementation and created the KPIs.Such a useful framework provided a comprehensive set of key perspectives to simultaneously evaluate the overall ERP system performance from the fol... |
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| Keywords: | ERP system Balanced Scorecard the Balanced ERP Scorecard key performance indicators performance measurement |
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