| 面向ERP消化吸收的用户学习及成长路径研究 |
| |
| 引用本文： | 高娈,刘鲁宁,冯玉强,贾春梅.面向ERP消化吸收的用户学习及成长路径研究[J].科研管理,2017,38(2):112-124. |
| |
| 作者姓名： | 高娈 刘鲁宁 冯玉强 贾春梅 |
| |
| 作者单位： | 哈尔滨工业大学管理学院，黑龙江 哈尔滨150001 |
| |
| 基金项目： | 国家自然科学基金项目“企业信息系统用户的消化吸收行为模式及影响机制研究”（71201039，2013.01-2015.12）；国家自然科学基金项目“大数据环境下基于社会行动论的企业信息系统消化吸收研究”（71472053，2015.01-2018.12）；国家自然科学基金项目“大数据环境下的企业生态系统及企业战略研究”(71429001，2015.01-2018.12)；国家自然科学基金项目“大数据驱动的面向城市基层社会治理的管理与决策模式研究”(91646105，2017.01-2019.12)；高等学校博士学科点专项科研基金（博导类）“基于社会行动论的企业信息系统内化机制研究”（20132302110017，2014.01-2016.12）。
|
| |
| 摘 要： | 用户ERP消化吸收水平的提升和ERP系统价值的实现依赖于用户持续不断的学习。本文通过多案例研究方法旨在探讨用户面向ERP消化吸收的个体学习规律及理论。研究发现,面向ERP消化吸收的用户学习分为培训、适应、常规和扩展四个阶段,且学习情境的强制力度不断减弱;ERP用户通过实践式、沟通式、支持式和投资式学习四种学习方法获取系统知识,其中实践式和沟通式学习比支持式学习更有效;在同一学习阶段,不同类型ERP用户的学习方法趋同,但在不同阶段具有差异性;用户主动参与、企业强制和机遇是决定工作用户能否成长为熟练用户和VIP用户的重要因素,在其作用下ERP用户具有8种不同的成长路径。
|
| 关 键 词： | ERP消化吸收 用户学习 学习阶段 成长路径 多案例研究 |
| 收稿时间： | 2014-12-12 |
Research on ERP Assimilation-Oriented User Learning and Growing Path |
| |
| Gao Luan,Liu Luning,Feng Yuqiang,Jia Chunmei.Research on ERP Assimilation-Oriented User Learning and Growing Path[J].Science Research Management,2017,38(2):112-124. |
| |
| Authors: | Gao Luan Liu Luning Feng Yuqiang Jia Chunmei |
| |
| Institution: | School of Management, Harbin Institute of Technology, Harbin 150001, Heilongjiang, China |
| |
| Abstract: | The promotion of users’ ERP assimilation and the realization of business value of ERP systems depend on users’ continuous learning. Through a multi-case study, this study aims to explore the pattern and theory of ERP assimilation-oriented user learning. The results suggest that ERP assimilation-oriented user learning can be grouted into 4 phases, namely, training phase, adapting phase, routine phase, and extending phase, as well as that the mandatory requirements of learning phase weaken continuously. Learning-via-practice, learning-via-communication, learning-via-support, and learning-via-investment are four usual learning ways, and learning-via-practice and –communication are more effective than learning-via-support. In the same learning phase, the learning ways of different ERP users are same, but different in different learning phases. User voluntary participation, organizational enforcements, and learning opportunity determine whether a transaction user can become a VIP user, and under their effects, ERP users have 8 different growth paths. |
| |
| Keywords: | ERP assimilation user learning learning phase growth path multi-case study |
| 本文献已被 CNKI 等数据库收录！ |
| 点击此处可从《科研管理》浏览原始摘要信息 |
| 点击此处可从《科研管理》下载免费的PDF全文 |
|
