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Diversity of provision in higher education |
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| Authors: | John Fielden |
| Institution: | 1. johnfielden1@btinternet.com |
| Abstract: | The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls. |
| Keywords: | independence fairness resolution complaints Ombudsman adjudication students marketisation |