| An experiment on digital library based on the method of TQM system |
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| 作者姓名： | 杨凌云 竺海康 |
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| 作者单位： | Library of Wenzhou University，Wenzhou University，Library of Zhejiang University，Zhejiang University Wenzhou 325027，China，Hangzhou 310027，China |
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| 摘 要： | INTRODUCTION Total quality management (TQM), as a manag- ing concept and method, achieved much in every aspect of life, has been praised highly by various managers and supervisors, and has been commonly applied in libraries in the world. But, as a newly mushrooming digital library, there are still different opinions and ideas on its operation model and man- aging method (Li, 2005). Based upon thorough re- search on the TQM system, the problem of applying TQM in digital library is discu…
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| 关 键 词： | 数字图书馆 TQM系统 质量管理 过程控制 |
| 收稿时间： | 2005-08-05 |
| 修稿时间： | 2005-09-15 |
An experiment on digital library based on the method of TQM system |
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| Yang Ling-yun,Zhu Hai-kang.An experiment on digital library based on the method of TQM system[J].Journal of Zhejiang University Science,2005,6(11):1362-1366. |
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| Authors: | Yang Ling-yun Zhu Hai-kang |
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| Institution: | (1) Library of Wenzhou University, Wenzhou University, 325027 Wenzhou, China;(2) Library of Zhejiang University, Zhejiang University, 310027 Hangzhou, China |
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| Abstract: | The principles and methods of TQM (total quality management) were applied to digital library management. TQM puts emphasis on process control and continual improvement. The TQM theories and measures explained clearly in this paper were the scientific tools used in the experiment in the Wenzhou University Digital Library. This paper deals with a very broad range of subjects related to a digital library: system model of TQM for digital library, organization structure, and tasks of Wenzhou University Digital Library, task flow chart of electronic reading room, cause and effect of electronic reading room quality management, systematic model of enhancing electronic information acquisition rate, quality comparison of electronic reading room service, etc. |
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| Keywords: | Total quality management (TQM) Digital library Process control |
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