Social media adoption and resulting tactics in the U.S. federal government |
| |
| Authors: | Ines Mergel |
| |
| Institution: | Department of Public Administration and International Affairs, Maxwell School of Citizenship and Public Affairs, Syracuse University, 436 Crouse-Hinds Hall, Syracuse, NY 13233, USA |
| |
| Abstract: | In 2009, the departments in the executive branch of the U.S. federal government received the presidential marching order to “harness new technologies” in order to become more transparent, collaborative and participatory. Given this mandate, this article sets out to provide insights from qualitative interviews with social media directors to understand the factors that influence internal adoption decisions to use social media applications, such as Facebook, Twitter, or blogs. Three distinct factors influence the adoption decisions of social media directors: information about best practices in their informal network of peers, passive observations of perceived best practices in the public and private sector, and “market-driven” citizen behavior. The resulting adoption tactics include: (1) representation, (2) engagement, and (3) networking. The findings point to the need for higher degrees of formalized knowledge sharing when it comes to disruptive technology innovations such as social media use in highly bureaucratic communication environments. Recommendations based on the lessons learned are provided for practitioners and social media researchers to develop social media tactics for different organizational purposes in government. |
| |
| Keywords: | Social media adoption Technology adoption Diffusion of innovation Qualitative network analysis |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
