Bringing in the users: The role for usability evaluation in eGovernment |
| |
| Authors: | Mairéad de Róiste |
| |
| Institution: | School of Geography, Environment and Earth Sciences, Victoria University of Wellington, PO Box 600, Wellington, New Zealand |
| |
| Abstract: | During the last decade, various types of eGovernment evaluations have been proposed. These evaluations have primarily focused on international benchmarking using supply side metrics. Demand for eGovernment has been largely ignored. Recently, this oversight has been recognised, but research in this area is still in its infancy. This paper proposes the use of an already established usability literature from computer science. Advantages of applying usability methods to eGovernment include recognising barriers to use, identifying future development priorities and using already existing methods to assess and compare online offerings. Importantly, the inclusion of and focus on real users also fits with the wider government ideals of greater public participation and strengthening democracy. |
| |
| Keywords: | eGovernment Usability Benchmarking User survey Evaluation |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
