| 基于价值共创理论的高校图书馆学科服务模式研究 |
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| 引用本文： | 胡晓辉.基于价值共创理论的高校图书馆学科服务模式研究[J].情报探索,2020(2):28-35. |
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| 作者姓名： | 胡晓辉 |
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| 作者单位： | 河海大学图书馆 江苏南京 210098 |
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| 摘 要： | 目的/意义]探寻深度契合用户需求的有效学科服务模式,指导高校图书馆学科服务工作。方法/过程]基于文献调研的方法,对传统学科服务模式进行了归纳和总结。针对传统学科服务模式普遍存在的不足,引入服务经济学领域的价值共创理论,论证该理论对学科服务工作的理论指导适用性。结果/结论]基于价值共创理论的高校图书馆学科服务模式包含用户需求分析、设计和制定解决方案、整合资源及实施解决方案、管理价值冲突、目标达成五个环节。该模式下,图书馆与用户在特定学科服务活动中发挥着同等重要的作用。
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| 关 键 词： | 学科服务 价值共创 高校图书馆 模式 |
Research on Subject Service Mode of University Library Based on Value Co-creation Theory |
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| Hu Xiaohui.Research on Subject Service Mode of University Library Based on Value Co-creation Theory[J].Information Research,2020(2):28-35. |
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| Authors: | Hu Xiaohui |
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| Institution: | (Hohai University Library,NanJing Jiangsu 210098) |
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| Abstract: | Purpose/significance]The paper is to explore an effective subject service mode that deeply meets the needs of users,and to guide the subject service of university library. Method/process]Based on the method of document research,the paper summarizes the traditional subject service mode,introduces the theory of value co-creation in service economics in view of the general shortcomings of traditional subject service mode,and demonstrates the applicability of the theory to theoretical guidance of subject service.Result/conclusion]The subject service mode of university library based on value co-creation theory includes five links: user requirement analysis,design and formulation of solutions,resources integration and solutions implementation,management value conflict and goal achievement. Under this mode,libraries and users play equally important roles in a specific subject service. |
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| Keywords: | subject service value co-creation university library mode |
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